FAQ
Q: What payment methods does isojerseys.com accept?
A: WE accepts Visa, MasterCard, Visa Electron, MC Maestro, Direct Debit and . For first time customers please make sure to place your order to your billing address of your credit card or we will deny your transaction. After payment is competed, buyer needs to contact us immediately on the same day through email if buyer needs their item to be shipped to a different address.
Q: What is the deal with free shipping?
A: shipping fee 20usd for whole order(1-9pcs),not for each jerseys,order more 10pcs no shipping fee.You don't pay a single cent for shipping!!!(USA/CANADA) All our items are shipped for free customers. All you do is to pay for the price of the jerseys . We use free shipping as a method to promote our business.
Q: Where I can track my Order?
UPS - http://www.ups.com
DHL - http://www.dhl.com
USPS - http://www.usps.com
EMS - http://www.ems.com.cn
Q: How long does it take for my product to arrive?
A: Depending on your location, delivery would take approximately 6-9 business days.in usually
For all orders, delivery is 100% guaranteed ? if you have any questions with regards to an order you placed, please don?t hesitate to contact us.
Q: I don't see my question. What should I do?
A: Please email us and we will be more than happy to help you with any concerns. Thanks
Returns & Exchanges:
We are confident of our top product quality and excellent customer service, our customers will simply be satisfied with their purchases by us.
But in case a customer wishes to return or exchange the order, we offer:
1. Refund: 7-days Money Back
2. Exchange: 14-days Exchange
from the day customer received the package.
How to return or exchange?
if yout want exchange or return ,please chat with us in first , and confirm the info
1. please make sure the item(s) you would like to return or exchange is/are NEW, UNUSED and can be sold again;
2. contact us by mail to get our informations for return or exchange;
3. shipping-back costs are at the expense of customers. But if the item that you are returning or exchanging, is defective or shipped wrong, we will pay the shipping-back costs;
4. please insure the package. We are not responsible for shipping damages;
5. mail us the tracking number of the package after you have sent the item(s) back;
5. we will refund or exchange the item, once we have received the parcel;
6. we will not accept any refund or exchange, which was not proceeded in the way set forth.
7.No refunds will be issued if tags are removed from jersey.
8. if the size we just shipped what your order , if you want return or exchange ,you need pay the ship cost
